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Terms, Conditions and Policies
 
Minimum Age
Students must be at least 18 years of age to enroll at École Québec Monde. Students under 18 years of age can only be accepted in the Individual French program, with the authorization of a parent or a guardian.
 
Visa and Study Permit
École Québec Monde asks that you consult the Canadian embassy or consulate in your country of origin for information regarding the entry procedure into Canada. You do not require a Study Permit if your French immersion program lasts 26 weeks or less, but you might need a Temporary Resident Visa to visit Canada. If you study for more than 26 weeks, you must apply for a Study Permit – Canadian authorities will tell you how to proceed. In the event that you study without a permit or if you violate the conditions of your visa, you will be asked to leave Canada. For further information, please check the Canadian Government Web site.
 
Quebec Certificate of Acceptance or CAQ (Certificat d’Acceptation du Québec)
You do not need to apply for a CAQ if your French immersion program lasts 26 weeks or less. If you are studying for more than 26 weeks, you must apply for a CAQ. For further information, please check the Quebec Government Web Site.
 
Medical Insurance
Medical insurance is mandatory for all students of École Québec Monde. École Québec Monde offers you subscribe to its medical insurance plan at the time of registration. Otherwise, you will have to show proof of the medical insurance contracted prior to leaving your country of origin before your first class begins. If you still do not have medical insurance, École Québec Monde will ask you to subscribe to its medical insurance plan which coverage will begin that same day.
 
Course Tuition
École Québec Monde’s rates are valid from January 1 to December 31 of a given year. Please note that a registration for the following year made no later than October 31 of the current year is invoiced at the current year rates.
 
Host Family Accommodation
Home stay begins the Sunday prior to your starting date and ends the Saturday immediately following your last class. Additional nights are invoiced to students and are subject to availability of space in host family.
 
Registration and Confirmation Procedure
You may get the registration form on the website of École Québec Monde. Complete the online registration or send the form duly completed by mail, email or fax. Upon reception of your registration, we confirm your registration and send your invoice. Your invoice includes the total amount of your French immersion stay. If you need a visa/permit to enter Canada, École Québec Monde will send you a Letter of Acceptance as soon as we receive your first payment covering the Registration Fee and, if applicable, the Accommodation Administration Fee. The letter of acceptance is required by the Government of Canada to process your visa/permit application.
 
Registration Fee
A non-refundable Registration Fee is required. This fee covers the administrative cost surrounding the registration process.
 
Accommodation Administration Fee
A non-refundable Accommodation Administration Fee is required. This fee covers the administrative cost of planning the accommodation in a home stay, an apartment, a bed and breakfast or a hotel. It is recommended to pay the fee as soon as possible to secure the home stay booking.
 
Change of Accommodation Administration Fee
Students can ask for a change of host family. A Change of Accommodation Fee equivalent to 3 nights ($ 135) is invoiced to students. The change takes effect the Sunday following the reception of the request, unless it is an emergency. In all cases, students are responsible for the costs of moving from one place of accommodation to another.
 
Airport Pickup Fee
If on arrival day, the flight is cancelled or modified and the arrival time planned changes, students are responsible for communicating this change as soon as possible by calling the emergency number of École Québec Monde. By doing so, students make sure that the necessary modifications are noted. Should École Québec Monde not be notified, the representative of École Québec Monde is not under obligation to wait for students or to return to the airport. Students must then go to their accommodation by their own means and the airport pickup fee is not refunded.
 
Payment Due
Payment of the invoice must be finalized in its entirety 14 days prior to the beginning of the French immersion program at École Québec Monde. A first payment must be made upon reception of the invoice if you need a visa/permit to enter Canada and if you want to secure a home stay booking.
 
Proof of Identity
Upon your arrival at École Québec Monde, we ask for your passport or a piece of official identification in order to make a photocopy for your file. Please note that your file is kept in a secure location at all time. Passports and official identification documents are given back at once.
 
Course Attendance
Attendance is taken on a daily basis. Absence and lateness are registered in the student's file. The course completion certificate and the end of program evaluation are only handed to students who attended at least 80% of the classes.
 
Holidays taken by students
If students decide to take holidays once their course has started and wish not to lose the corresponding weeks of course, École Québec Monde must be imperatively informed, in writing, at least one (1) week before the planned date of absence and told of its duration. The course duration is then extended by the number of weeks of holidays taken. Only complete weeks are considered. This condition does not apply to host family accommodation. Payments to the host family are maintained during the absence of students and the additional weeks of lodging are invoiced to students. If students cannot extend their stay, no refund is made.
 
Dispute Resolution
If students have a serious complaint regarding the course, the administrative approach, another student, a professor or a member of the management staff, the director must be informed of the complaint. The director discusses the complaint with students in order to find a solution acceptable to all parties involved in the dispute. If the dispute directly involves the director, a written complaint must be sent to the President of the Board of directors of École Québec Monde so that he meets the concerned parties and reaches an agreement that is acceptable to all of them. If no acceptable solution is found, École Québec Monde will contact a representative of Languages Canada in order to reach a solution acceptable to all parties involved.
 
Language Policy
At École Québec Monde, French is the only language used to communicate on School premises, in the classroom and during activities organized by École Québec Monde. Failure to respect this policy might lead to being expelled from École Québec Monde.
 
Cancellation Policy before the Start Date
Registration Fee and Accommodation Administration Fee are non-refundable.
  • When a registration is cancelled before the start of the course due to a visa refusal, tuition fee and accommodation fee are refunded if École Québec Monde receives a cancellation request in writing, accompanied by the letter received from Citizenship and Immigration Canada.
  • When a registration is cancelled 14 days or more before the start of the course, tuition fee and accommodation fee are refunded if École Québec Monde receives a cancellation request in writing.
  • When a registration is cancelled between 7 and 13 days before the start of the course, tuition fee and accommodation fee are refunded at 75 % if École Québec Monde receives a cancellation request in writing.
  • When a registration is cancelled less than 7 days before the start of the course, tuition fee and accommodation fee are refunded at 60 % if École Québec Monde receives a cancellation request in writing.
Cancellation Policy after the Start Date
Registration Fee and Accommodation Administration Fee are non-refundable.
When a registration is canceled on arrival or after the start of the course, tuition fee and accommodation fee are reimbursed based on the percentage of completion of the immersion program at the time of reception, in writing, of the cancellation request.
  • If less than 10 % of the program is completed, École Québec Monde refunds 50 % of the number of weeks remaining.
  • If between 10 % and 30 % of the program is completed, École Québec Monde refunds 30 % of the number of weeks remaining.
  • If more than 30 % of the program is completed, no refund is granted.